Spingranny Privacy Policy

Spingranny is operated by Ceshiroza SRL, a Costa Rica-registered company holding gaming licence ALSI-202408027-FI2 issued by the Gaming Board of Anjouan, Union of the Comoros. This page sets out what personal data we collect from players and visitors, the purposes for which we process it, who we share it with, how long we keep it, and the rights available to you. Ceshiroza SRL is not UK-licensed; data processing is governed by the operator’s own data-handling commitments and the terms of the Anjouan licence, with the Terms and Conditions interpreted under Costa Rican law.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued identity documents, proof of address, and copies of payment methods used, collected before your first withdrawal and at any point we are required to verify your identity. Gameplay data covers deposits, withdrawals, bets placed, session times, and game choices. We also collect device and network data, including IP address, browser type, operating system, and device identifiers, as well as cookies and similar technologies used for site function and analytics.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino and sportsbook products. We use identity and transaction data to meet our obligations under the Anjouan licence, including age verification, KYC checks, anti-money laundering monitoring, and fraud prevention. Customer support queries are handled using account and communication data relevant to the issue raised. Where you have opted in, we may use your contact details to send marketing communications; you can withdraw that consent at any time.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with third-party identity verification and fraud-prevention providers to carry out KYC and anti-fraud checks. Data may be disclosed to the Gaming Board of Anjouan, Union of the Comoros, as the licensing regulator, and to law enforcement or other authorities where we are legally required to do so. We do not sell personal data to third parties.

Data retention

We retain account and transaction records for 5 years after a player stops using the service, in line with the operator’s published compliance commitments and applicable anti-money laundering requirements. Certain categories of data, such as identity verification documents, may be kept for the full retention period regardless of account status. When the retention period expires, data is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold about you.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our regulatory retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of legitimate interests.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details below. If you consider that our processing of your data does not comply with applicable requirements, you may raise a complaint with the relevant supervisory authority in your country of residence.

Contact us

Privacy queries and data rights requests can be sent to [email protected] , with replies provided within one business day. For account closure requests, you can also write to [email protected] . No dedicated Data Protection Officer is named for this operator; all privacy correspondence is handled through the support team.