Spingranny Responsible Gambling
Gambling is entertainment. This page sets out the tools available to you on Spingranny, the external organisations that offer free support, and how to reach us directly. Spingranny operates under a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL).
Our commitment
Spingranny operates under licence ALSI-202408027-FI2 from the Gaming Board of Anjouan, Union of the Comoros. Minimum age for all products is 18, and we can request proof of age at any point. Responsible gambling controls are built into the account and accessible without contacting support.
Tools available
Several controls sit directly in your account and take effect without delay.
Deposit limits are set in the cashier’s personal settings section. You can apply a daily, weekly or monthly cap, and reductions apply immediately. Increases take a cooling-off period before they come into force.
Beyond deposit caps, the Gambling Limits section of your account lets you:
- Set loss limits over a defined period
- Restrict account access for a set time (cool-off or time-out)
- Apply session time controls to manage how long you play in one sitting
Self-exclusion is available directly from your profile. Triggering it closes and blocks your account immediately, with no need to contact support first. After exclusion, we take reasonable steps to prevent new accounts being opened under the same identity. One note: deposit limits cannot currently be enforced on cryptocurrency deposits, so if you use crypto and want a hard cap, self-exclusion or a cool-off period is the more reliable control.
Signs to watch for
Some patterns can indicate that gambling has moved outside what you intended.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not gambling
- Losing track of how long a session has lasted
If any of these feel familiar, the tools above and the organisations below are there to use.
Where to get help
Free, confidential support is available from these organisations.
- GamCare: gamcare.org.uk or freephone 0808 8020 133
- BeGambleAware: begambleaware.org or freephone 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): gamstop.co.uk
All four operate independently of Spingranny. GamStop allows you to self-exclude from multiple operators at once using a single registration.
Contact us
To request self-exclusion, ask about any of the account controls, or close your account, contact our support team by live chat (available 24/7) or by email at [email protected] . For account closure specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately; if you contact us directly, we action the request as soon as it is received.